HINDUJA GLOBAL SOLUTIONS (HGS)

DESCRIPTION

IT TECH SUPPORT

The position will be responsible for providing end user technical support and basic server/network infrastructure support.

Main responsibilities:

• Liaise with production floor and all other business units to provide requisite tech support.
• Provide end user support and end user software/hardware maintenance.
• Assist in setting up and configuring workstations, servers, telephony and various network equipment.
• Monitor and log management of servers and network resources.

Required Technical Skills & Qualifications:

• Tertiary level qualification in Information Technology, Computer Science or related discipline.
• General understanding of voice and data networking infrastructure; to include network topologies and transport technologies.
• Basic working knowledge of MS Windows and Cisco networking infrastructure technologies.
• Basic understanding of information technology process management frameworks such as SDLC and ITIL.
• Good understanding of network operating systems in a client-server networking environment